Terms & Conditions
Trial accounts are free of any charges and there is no commitment to continue with the account once the trial period has expired.
If you decide to sign up to a full system after a free trial then for the For the payment agreed we Holiday Bookings Online Ltd whose Registered Office is at 9 High St, Wellington TA21 8QT, United Kingdom will provide you the Accommodation Provider an Online facility linked to your Web site forming the following functions:
- A Chart showing the availability of your accommodation and the relevant prices therefore to be maintained online by you.
- A direct link from your Web site to that availability chart with the opportunity of customers responding to you by email to book their accommodation.
- Email alerts of bookings
- An online admin system to manage your account for example to allow you to edit bookings, prices and general booking options via a password protected administration console.
- Option to take payments online via one of our payment modules.
- Other functions as detailed on our account features page
Upon the following Terms and Conditions:
You will be solely responsible for maintaining the availability listings and prices within the facility and will indemnify us against any costs charges claims or demands arising out of errors or misinformation supplied therefrom.
The contract for any booking shall be directly between you and the customer and we shall not be a party to it.
A facility is provided within the booking form for your own booking terms and conditions to be inserted.
This facility is for use for bona fide accommodation provision facilities only and in the event that your use/facility is in our reasonable opinion unlawful, immoral and/or distasteful we have the right to sever your link to our site and without refund of all or any part of the payment made by you
The booking system code and design are strictly copyrighted and may not be used or copied in any form without the express permission of Holiday Bookings Online Ltd.
No payment or card details are required for trial accounts.
The trial account lasts for 15 days from the date you register for the trial. There is no commitment to continue with an account once its expired.
Trial accounts are designed to allow you to test out many of the features of the booking system and making test bookings. Trial accounts are designed for testing, not to be used for taking live bookings from your website.
We reserve the right to point expired account pages to any location of our choice.
If you wish to continue with the account payment must be made. Data, such as bookings and prices, entered by you during the trial will be transferred to your live account.
Once any free trial period has expired the system will be deactivated. Re-activation will occur on receipt of payment of all booking system fees owing. Fees are non-refundable.
Please use the free trial period to ensure the system meets your needs as refunds are not given once you have agreed to sign up for a 12 month period.
New accounts are subject to a one time set up fee payable in advance.
The set-up fee is charged to cover our costs in initially setting up an account and providing extra support for becoming familiar with the way our booking system works. You agree that the set-up fee is non-refundable.
We will charge you an annual licence fee for our services based on the number of properties that you register with us in any year and on the account level you choose to buy from us. All fees and charges, including the annual licence fee are set out our prices page on our website. Charges for optional extra items not included with the annual license fee can be found on our optional charges page.
We reserve the right to change any of our fees at any time. Any changes in fees will be notified at least four weeks advance.
The annual licence fee is payable in advance and is non-refundable.
Any extra properties added during the year will be charged on a pro rata basis.
Your payment of the agreed sum shall constitute the concluding of a contract between us for the services detailed.
For the purposes of regulation 8(3) The Consumer Protection (Distance Selling) Regulations 2000 it is agreed and we give you notice that once the performance of the services hereunder has begun you will not be entitled to cancel this contract under regulation 10
The payment made by you is for the period of 12 months from the date on which the facility is granted to you and shall terminate at the end of that year unless renewed.
Cancellations and refunds.
Notwithstanding the provisions under sub section "Withdrawal", all first time subscriptions can be cancelled at any time during the 15 days after the time your subscription commences and you will receive a full refund for that subscription period. All initial set up fees are non-refundable.
All renewals of subscriptions for periods longer than one month can be cancelled at any time during the 7 days after the time subscription renews and you will receive a full refund for that renewed subscription period.
Refunds are not available in respect of subscriptions or renewals of subscriptions for periods of one month or less.
If you wish to cancel your subscription or subscription renewal and claim a refund you must notify us by end of business (5:00 p.m. GMT) on ther 7th day, as applicable, by contacting our support team.
You can also do this by logging into your booking system account at https://owner.bookingadmin.com and clicking the Contact Us tab
All refunds will be credited to the credit/debit card or account to which your subscription was charged. Please allow a reasonable time for the refund to be charged back to your card or account.
Once your subscription has commenced, you can immediately access the service and consequently, you do not have any cancellation or withdrawal rights under Regulation 14 of the European Union (Consumer Information, Cancellation and Other Rights Regulations) 2013 or other laws implementing Article 9 of the Consumer Rights Directive (2011/83/EU).
We have an on-going schedule of improvements to our services. We take great care to avoid wherever possible these improvements causing errors or downtime however we will not be responsible for any such errors or downtime if they occur.
We reserve the right to add or remove features as part of our on-going improvements to the booking system.
You agree that we will own all copyright and other intellectual property in and to any changes made to our booking system arising out of any improvements based on feedback made by you.
System Security And Availability
Our booking system and website have an excellent record of reliability – as our live uptime stats show. We will use our reasonable endeavours to ensure the booking system is available 24 hours a day, 7 days a week. However, we will not be liable if for any reason the booking system is not available at any time or for any period.
We shall not be liable for any delay, loss or damage caused due to circumstances beyond our reasonable control including, without limitation, computer bugs or viruses, any computer failure, any delay or non availability of the internet or any electronic or telephone communication system, power cuts or outages, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes.
You can set up SMS alerts to be sent to your mobile phone each time a new booking has been made.
Basic accounts do not include any free credits or the option to set up SMS alerts.
Standard accounts include 25 free initial credits when you pay for a new account.
Premium accounts include 50 free initial credits when you pay for an new account.
Further credits can be purchased if required.
One credit is used for each SMS message sent.
Service And Support Levels
Our accounts include the following levels of support:
|Basic Account||Standard Account||Premium Account|
|First Year Support||One hour of free email only based support and assistance with using the booking system||Five hours of free email or telephone based support and assistance with using the booking system||
Unlimited free email or telephone based support and assistance with using the booking system.
|On-going Support Thereafter||One hour of free email only based support and assistance with using the booking system||Three hours of free email or telephone based support and assistance with using the booking system||
Unlimited free email or telephone based support and assistance with using the booking system.
Support includes help with using the booking system and guidance on linking it to your website. We'll also thoroughly investigate any issues reported with our systems.
However support does not include help with:
- Modification of your website
- Web design
- Issues with your own computer or smart devices
- Using or fault finding issues with third party systems such as third party advertisers, 3rd party booking software or payment systems
- Setting up or managing Google Analytics or other 3rd party tracking software
- Other computer software not provided by Holiday Bookings Online Ltd
Agent Account Upgrade
An optional Agent Account upgrade is available in two levels.
Agent Lite upgrade is £59 + VAT per year and allows up to 10 additional users plus the main account holder.
Advanced Agent upgrade is £199 + VAT per year and allows up to 100 additional users plus the main account holder.
With both agent upgrade levels additional user management facilities are available including the ability to set user access level and also limit users to certain properites within the account.
Custom Page Upgrade
Our Custom Page Upgrade enables, for an additional charge, the booking pages to be modified to better match your website. The Custom Page Upgrade does not include re-programming of system functionality.
The Custom Page Upgrade is available as an optional paid for upgrade for Standard and Premium accounts only. The Custom Page Upgrade includes 10mb of hosting for your templates and images.
Your customised pages must not include any indecent images, racial or other hatred or anything we consider to be offensive.
Pages must contain our copyright notice in a visible location.
All images and design elements will be based on your website – the Custom Page Upgrade does not include creation of any new or original items.
Once any initial customising work paid for by you has been completed by us we will provide you with access to the custom template files for you or your web developers to change at any time. We do not provide support for changes, web programming or development of the custom templates. If you require the custom templates to be changed by us we will provide a quote for the costs of doing so. Our minimum charge for changes is £35 + VAT.
We offer 2 levels of Custom Page Upgrade:
DIY Customising Upgrade
For a DIY Custom Page Upgrade we will provide you with blank templates and access to those templates so that you or your web designer can make alterations. The DIY Page Upgrade includes support for accessing the template files and includes help documentation to guide you or your developers.
The DIY Page Upgrade does not include support for making the changes nor web page development or web programming.
Access to your DIY Page Upgrade will be set up within 1 working day of receipt of cleared payment.
Standard customising Upgrade
The Basic Custom Page Upgrade includes template files which we will modify to:
- Include your website logo
- Match, based on the judgment of our web designer, your website page colours and fonts where possible
We will base the customising on the website you notify to us as being your main website. If you have any special requests as to logo, colours, fonts or any other modifications required these must be notified to us before payment is made for the Basic Custom Page Upgrade.
The Standard Custom Page Upgrades includes 3 free minor change once the initial customising is completed by us. Any changes must be notified within 30 days. A minor change is any work that would take less than 5 minutes to complete. Examples of a single minor change include changing a font, modifying an item of text or changing an image. Changes will be made to the templates we created, if you have made your own changes these will be removed.
We aim to complete initial standard customising work within 7 working days of receipt of cleared payment.
All customisings are tested on all current desktop browsers with a 2% or greater usage share of the overall browser usage based on information from http://en.wikipedia.org/wiki/Usage_share_of_web_browsers
Currently this includes:
Internet Explorer 7+.
Firefox version 3+.
Safari version 4+
Google Chrome 7+
It does not include beta versions of browsers.
The style and layout of the customised pages may vary slightly between different browsers and different operating systems due to their different designs.
The online booking calendars also function on mobile devices such as the iPhone and iPad but may display differently from desktop browsers and have more limited functionality.
Customisings are checked against current browsers to ensure they perform correctly. We cannot guarantee their working with future browsers or operating systems that have not yet been released at the time the customising work is finished.
Advertising Link Removal
Some of the booking pages include a very small link to our sales site near the bottom of the page. This helps generate new business for Holiday Bookings Online and help us keep our fees lower.
If you wish this link to be removed from your pages the charge is £50 + VAT or 15% of the account fees, whichever is the greater. Please notify us and the link will be removed and your yearly fees will be adjusted to include the additional costs.